Policies for Tezdi Platform
To establish clear and transparent policies that govern the use of the Tezdi platform, ensuring trust, compliance, and a smooth experience for all users.
1. Terms and Conditions
Scope: Defines the agreement between Tezdi and its users.
Key Points:
- Account Registration: Accurate information is required; accounts can be suspended for non-compliance.
- Service Usage: Group orders are final; updates may occur with prior notice.
- Liability Limitation: Tezdi is not liable for losses due to external factors.
2. Privacy Policy
Scope: Details how Tezdi collects, uses, and protects user data.
Key Points:
- Data is collected during registration, wallet top-ups, and order participation.
- User data is protected using encryption and secure servers.
3. Refund and Cancellation Policy
Scope: Outlines conditions under which refunds or cancellations are processed.
Key Points:
- Refunds are processed for canceled group orders.
- Non-refundable services include logistics and quality inspections.
4. Shipping and Delivery Policy
Scope: Governs the logistics and delivery processes for group orders and imports.
Key Points:
- Estimated timelines are provided at order confirmation.
- Goods damaged or lost during transit are covered under shipping insurance, where applicable.
5. Service Wallet Policy
Scope: Regulates the usage of the prepaid service wallet.
Key Points:
- Wallet top-ups are non-refundable but reusable.
- Promotional bonuses are valid for specific services with expiration dates.
6. User Conduct Policy
Scope: Sets expectations for user behavior on the platform.
Key Points:
- Prohibits fraudulent contributions or misuse of services.
- Encourages respectful communication in community interactions.
7. Dispute Resolution Policy
Scope: Provides a framework for resolving disputes related to transactions or services.
Key Points:
- Disputes are resolved within 15 business days through support or arbitration.